For comparison, Adtran devices are sold with a 5-year warranty. Adtran also has a program similar to SMARTnet called ACES. Adtran`s technical support is probably the best in the industry, and you don`t need an ACES contract to get technical support from Adtran. What experiences have you had with the support of different suppliers? www.BradReese.Com We always think it makes sense to rely on your Cisco partner for help. However, if you have a Cisco SmartNet contract, you can use Cisco Support directly for the following three reasons. Reggie Grant`s response: SMARTnet is a maintenance contract for a specific Cisco device. The contract price depends on the device and the level of service. Basically, you will receive technical support or on-site support online or over the phone if you purchase this level of service and have the option to download software updates (revisions) for your device. Finally, in the event of a problem with the equipment, Cisco will replace part or all of the device, either the next day or up to 4 hours, depending on your service contract. Cisco support is very good on SMARTnet contracts and I believe this is one of the keys to their success! I also have customers who had support contracts with Lucent and Nortel, but both companies offered support, which was a frustrating experience compared to Cisco support. Plus, you won`t get Cisco support without SMARTnet.
Finally, new Cisco devices come with only a 90-day warranty. Once contracts are tied to your SSO, it should be a relatively painless process. I`m also having problems with a VAR “help” set up contracts under your account. For Cisco BE6K, these updates include license version upgrades and IP phone firmware. SmartNet`s coverage also extends to software on Cisco phones if you also have contracts for them. Actionable security alerts are extremely important. Security threats are constantly evolving and this is the only way to keep your network safe. Cisco makes this easy with the security alerts they send out regularly, so you don`t have to worry.
When a new threat is detected, you receive a message explaining exactly what needs to be done to prevent it from affecting you. When a customer buys Cisco products, they want to spend the least amount of money to ensure that the product works for its intended life. You can decline the option to purchase SMARTnet and simply opt for the coverage offered by the standard hardware warranty. It is important that customers know exactly what they are missing if they do not buy SMARTnet and are simply satisfied with the warranty. Cisco SMARTnet goes far beyond simply replacing hardware when a product brakes. With a Cisco SMARTnet contract, you are entitled to many features and services that are essential to the proper functioning and security of your corporate network. To see what`s available with your Cisco SMARTnet contract, check out our latest article. This support is important because it entitles you to updates.
If you don`t use Cisco SmartNet for your calling software, you`ll become more vulnerable to attacks for every update you miss. Cisco SMARTnet is the support contract that Cisco offers for its products. There are many Cisco SMARTnet benefits that improve the efficiency of your network and provide the support your IT teams need to properly manage your network. In this article, we will explain some of the main benefits of a SMARTnet subscription and why it is the best idea to make sure that you are still on the contract. In the portal, you can see support to help you determine the right coverage for your Cisco devices. Regular data collection and customizable reports allow you to easily manage your installed base and service contracts. At Tesrex, we offer a service that optimizes all the different SMARTnet contracts you have accumulated over the years and in all regions into a single contract with a single renewal date. Our Tesrex Review & Renew process takes only two weeks.
You pay less each year and save time in managing your contracts. www.cisco.com/en/US/services/ps2827/ps2978/services_qa0900aecd8042b4d6.pdf I`ve had most of my equipment for a while. I hired a contractor to do the installation and initial setup. I have the 8x5xNBD. Yesterday, I tried to get software updates that can fix a compatibility issue with WPA authentication and Windows 8. There are many features included in a SMARTnet service contract that are not covered by a warranty: I would also like to add that if you order multiple of a single device, you may be better served if you have Smartnet on one device and a spare part on hand to be your own support in case of an emergency. To ensure that your network is always running optimally and securely, you need to stay up to date with the latest information. With a SMARTnet contract, you automatically receive notifications about you and your network. This includes actionable security alerts, relevant hardware and software advisories, and service availability alerts.
These notifications are customizable, so you can choose which ones you want to receive and which ones you don`t want to receive. Efficient planning is another valuable benefit of Cisco SMARTnet. Lifecycle management is an important aspect of network management. By using the portal, you can significantly improve your planning skills and significantly reduce the risk of errors. They can easily see which contracts need to be renewed and help you plan your budget. Some time ago, I spent some log time and a few phone calls connecting my SmartNet contracts to my Cisco ID. now I am listed as a service contract holder under Profile Manager for all my contracts. Cisco SmartNet Total Care is a support option that helps you get the most out of your technology investments. Before renewing your contract, read Cisco`s datasheet for SmartNet, and if you have any questions, we`ll be happy to answer them. If they find that the problem is actually a defective part, the contract you`re connected to will determine that the part will start to reach you. For example, if you purchase Cisco BE6K, the acquisition cost includes a 1-year warranty on all phones, servers, and/or gateways you purchase, as well as a 1-year SmartNet Total Care agreement for Unified Communications Manager licenses, VMware licenses, IOS-XE licenses, and more. You know you have a Cisco technician to help you support, troubleshoot, replace/update, and problematic products.
With technology, especially the technology that your business operations rely heavily on, it`s important to keep your support active and up-to-date. Article, Cisco, Cisco Licensing Explained, SMARTnet SmartNet Total Care is no different, and they offer several different models for customers to choose from. At The KR Group, we find that customers are generally interested in the following three options: Cisco SMARTnet is designed to be flexibly tailored to the needs of each business. A company can determine how quickly each product should be backed up and executed, and decide which service level to purchase accordingly. In addition, SMARTnet has been developed to improve current products that are not broken by providing operating system updates. In today`s world where time is money, a company can`t afford to work with anything other than optimal efficiency, and SMARTnet is a great way to ensure your business can stay at top speed all the time. When you implement a Cisco solution, in many cases, you buy multiple parts of Cisco hardware and software. Your purchase includes a 1-year hardware warranty and the registration of one year of Cisco technical support, SmartNet Total Care for your software. This is the most basic level of SmartNet support. You have access to the Cisco Technical Support Center (TAC) 24/7. If they determine that you need replacement hardware, they guarantee next business day delivery if the hardware request is made up to 15 S.m.